Services

How we can help you?

Angelpc provides corporations and their PC users the on-line solution to common IT problems (in software, Internet and PC peripheral equipment); those problems that interfere with daily activities, and that are within our service scope of 50 of the most common types of software, Internet and peripheral equipment.

In order to provide this support, we at Angelpc offer you immediate solutions, with no delays, adapting ourselves to your schedule in a cost efficient manner, with no initial investment, with no need to acquire new equipment and with ease of use. Incorporating Angelpc into your solution set is investing to obtain additional productivity and time for your company.

Additional to providing support in various fields, the Angelpc tool provides useful characteristics for the work environment, such as secure telecommunications, telework and telesupervision.

Remote and instantaneous PC technical support included with your payment: Support schedule: based on the support level contracted   (including  the 24*7 option) in Spanish, English and soon in       Traditionan and Simplified Chines). Opening, pursuit and closing of incidents Local free telephone contact (available in some countries) Support in the use of Microsoft Office (Word, Excel, PowerPoint,    Access, and Outlook) Support for local printers management and use Support for virus clean-up Support for information backup Support for network printers management and use General user’s incidents

Service Features   AngelPC service tool characteristics: Unlimited chat between user and technician according to service Unlimited Chat among users Simultaneous Chats Voice over the Internet between user and technician Voice over the Internet between users File transfer Automatic recording of Chat conversations    Inquiries and users Discrimination of types of inquiries (technical, invoicing, commercial) Allocation of technicians to different groups Identification of users/Administrators online-office Allows users to add their own technicians Co-surfing (simultanious navegation between technician and user)   Technical aspects of Angelpc’s Software Easy installation (It is not necessary to go through a server, just    install a very light program at the client) Statistics regarding program use Automatic update of new versions Possibility of PC control with password not requiring the user’s    presence Password to leave the application Compatibility with Win98, WinNT, Win2000 and Win XP

Description of service coverage   Operating Systems          Windows 98         Windows NT         Windows 2000         Windows XP         Windows Vista  Office        Word        Excel        Access        PowerPoint   E - Mail         Microsoft Outlook         Outlook Express        Web Mails (Gmail, Yahoo, Hotmail)  The Internet    Web Browser:         - Netscape        - Internet Explorer         - Mozilla Firefox     Chat / VOIP:         - MSN Messenger         - Yahoo Messenger         - Skype   Antivirus        McAffe         Norton         Panda         Nod-32         TrendMicro         Kaspersky         BitDefender         AVG   Design        Flash        Dreamweaver        Photoshop        Photo Express        FrontPage        Corel Draw   Multimedia        Power DVD        WinDVD        Quicktime        Photo Explorer         iTunes   Recording        Instant Copy        Nero        Easy Media Creator         Record Now        Movie Jack        Clone CD/Clone DVD   Other software        Acrobat Reader        WinZip, WinRar, WinAce        Omnipage        ActiveSync