“We are pleased with Angelpc´s service. Besides recommending it to all kinds of companies, I would like to thank the absolute availability and professionalism of its team”.

D. Hellmer Rahms General Manager,
Strategic Accounts of G.E. Healthcare Integrated Information Technology Solutions

Background:
General Electric, a North American multinational with more than 130 years of history and located in more than a 100 countries, detected in its division orientated towards the service of medical technologies, G.E. Healthcare, the necessity of providing extra data processing help to a segment of its clients considering the appearance of several first level incidents which might cause a saturation of the Data Processing Department.

Angelpc Solution:
Angelpc offered G.E. Healthcare its on-line computer assistance service as well as its immediate assistance service. G.E. Healthcare considered the possibility of providing its clients first level computer solutions that were insistently claimed by them, without interfering with the work of the Data Processing Department. Angelpc was the technical complement that they were looking for.

G.E. Healthcare hired Angelpc on October 3rd, 2007.

“Angelpc has allowed us to focus on our key task, speeding up the processes and, therefore, be able to meet deadlines. For Intersalto it has been very positive to delegate to Angelpc part of the inquiries”.

Elsa Izcue
Intersalto S.L Project Director

Background
Intersalto is a midsize spanish corporation in the it field. The company had 7 support technicians, 40% of which were first level helpdesk requests.

Because of this additional workload, Intersalto had to pay overtime to its technicians to enable them to conclude various important it tasks (clients that requested more specialized, complex and better paid services),  they also had internal requests (ERP implementation). The end result was that no one was satisfied.

Angelpc Solution
Angelpc provided first level pc helpdesk support for all the company, taking away over 95% of the first level support calls, allowing Intersalto’s technicians to concentrate in servicing their strategic clients.

Angelpc solved an average of 15 requests per week outside of the 9:00 to 19:00 service window established by the company. This is due to the 24/7 service window that angelpc has around the world.

“I recognize that from the moment we hired Angelpc we have obtained a higher performance in our computers and we have gained tranquility. The possibility of having immediate assistance, without waits, is something to be grateful for”.

Domingo Sucunza
Sukot S.L Manager

Background
Sukot is a small family owned business that thought it was unnecessary to hire pc technical support. Its business did not rely heavily on it and considered them only a necessary evil.

However, understanding that the information saved in the three computers and its value for the company, thus support and backup became a real need. Nevertheless, the company was concerned by the high cost of technical support.

Angelpc Solution
They learned about angelpc through a fellow company. They purchased two blue angel licences (9:00 to 18:00 Monday through Friday) for two users on a six month trial.

After this period, Sukot was very satisfied with the angelpc service; they had a specific technician that serviced them immediately, on a cost efficient basis. Besides they now knew the cause of each report and its resolution.

As they renewed their service plans, they acquired three platinum licences that extended their service window to a 24/7 status, for a small monetary increase, pc incident solutions permanently.